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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

A Framework for Understanding Consumer Perceived Characteristics of Internet Banking as Predicators of its Adoption

Prema C.1

1 Assistant Professor, Karunya School of Management, Karunya University, Karunya Nagar, Coimbatore, Tamil Nadu

Volume 41
Issue 2
Pages 46–53
Year 2011
Published: Feb. 1, 2011
Abstract

Internet banking has gained wide acceptance internationally and has become a very popular delivery platform for banking services. Advances in electronic banking technology have created novel ways of handling daily banking affairs, especially via the online banking channel. The acceptance of online banking services has been rapid in many parts of the world. The growing number of internet users and increase in financial activities online provide an opportunity for the banking industry to get a better understanding of this dynamic channel and introduce it as an additional touch point to serve the customers. In the literature, consumers' adoption of internet banking as an innovation is consistent with the theory of diffusion of innovations (Rogers 1983). The theory of diffusion of innovation has not been much applied to financial innovations, which includes internet banking. This paper presents a conceptual model for future research.

Keywords Internet Banking Consumer Acceptance
How to Cite

Prema C. (2011). A Framework for Understanding Consumer Perceived Characteristics of Internet Banking as Predicators of its Adoption. Indian Journal of Marketing, 41(2), 46–53.

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