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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

A Study on Customer Preference and Satisfaction towards Restaurants in Coimbatore City

N. Yesodha Devi1V. S. Kanchana2

1 Principal, PSGR Krishnammal College for Women, Coimbatore, Tamil Nadu

2 Head of Department, PSGR Krishnammal College for Women, Coimbatore, Tamil Nadu

Volume 39
Issue 10
Pages 56–63
Year 2009
Published: Oct. 1, 2009
Abstract

The present study seeks to examine the opinion of 200 respondents about their preference and satisfaction towards Restaurants. The respondents were selected by simple random sampling in Coimbatore city of Tamilnadu. The relevant data on demographic characteristics, awareness, consumption pattern, opinion on the services rendered, the factors considered in selection of the restaurants were collected with the help of a structured questionnaire. Majority of the respondents do not frequently visit the same restaurant and they are aware of the restaurants through their friends. Majority of the respondents agree and are satisfied with the services offered in the restaurants. Taste and quality are the two important factors considered in selecting a restaurant. The chi-square analysis shows that the personal factors of the respondents does not have a significant influence on the items preferred in the restaurant, and occupation has a significant influence on the occasion for visiting the restaurants. By applying ANOVA it was found that there is no significant difference among various personal factors in the level of average satisfaction score. The results of "t" test reveal that there is significant difference between the respondents "visiting the same restaurant and different restaurant" in the average satisfaction score.

How to Cite

N. Yesodha Devi, V. S. Kanchana (2009). A Study on Customer Preference and Satisfaction towards Restaurants in Coimbatore City. Indian Journal of Marketing, 39(10), 56–63.

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