New IJM now accepts submissions exclusively via the Editorial Scholar portal — a dedicated submission & review system.
Go to Editorial Scholar →
Associated Management Consultants Pvt. Ltd. | COPE Member · ID: JM07589
Scopus Q3 UGC-CARE ABDC: C |
Indian Journal of Marketing logo

Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

A Study on Customers' Attitude towards Online Shopping - An Indian Perspective

Neelotpaul Banerjee1Anindya Dutta2Tanmoy Dasgupta3
Volume 40
Issue 11
Pages 36–42
Year 2010
Published: Nov. 1, 2010
Abstract

Since its inception, internet has become a popular marketing channel. Most companies now view the internet as an attractive medium to reach out to the customers. Marketers are investing substantial resources in the online marketing accompanied by rapidly increasing use of the internet by the customers. Online shopping is becoming a widely accepted way to purchase different goods and services. Customers buying intention, offline or online, is highly influenced by their attitude. Understanding customers' attitude is extremely important in marketing practices as attitude projects an actual behaviour. A better understanding of customers' attitude will help the online marketers to develop their strategies to satisfy online customers. This paper discusses the Indian customers' attitude toward online shopping. The analysis is based on a survey of 316 internet users in India. The study reveals that the availability of extensive and current information, monthly family income, and experience of using internet are the important factors influencing Indian customers' attitude toward online shopping. The results also indicate that customers' concern about online security is the most important reason for customers not engaging in online shopping.

How to Cite

Neelotpaul Banerjee, Anindya Dutta, Tanmoy Dasgupta (2010). A Study on Customers' Attitude towards Online Shopping - An Indian Perspective. Indian Journal of Marketing, 40(11), 36–42.

Editorial Scholar

Submit your Research to IJM

Submit your Manuscript → Author Guidelines