New IJM now accepts submissions exclusively via the Editorial Scholar portal — a dedicated submission & review system.
Go to Editorial Scholar →
Associated Management Consultants Pvt. Ltd. | COPE Member · ID: JM07589
Scopus Q3 UGC-CARE ABDC: C |
Indian Journal of Marketing logo

Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

A Study on Travelers’ Motivation to Provide Online Reviews

Chandan Kumar Thakur1T. Sai Vijay2Tapas Kumar Chatterjee3

1 Professor of Marketing, Marketing Department, ISB & M, Pune, PUNE Nande Campus, S. No. 44/1, 44 1/ 2, Nande Village, Pashan Sus Road, Pune - 412 115, Maharashtra

2 Assistant Professor, Indian Institute of Management, Ranchi, 5th Floor, Suchna Bhawan, Audrey House Campus, Meur’s Road, Ranchi - 834 008, Jharkhand

3 Associate Professor of Marketing, IMT Nagpur, 35 Km Milestone, Katol Road, Nagpur - 441 502, Maharashtra

Volume 52
Issue 2
Pages 8–22
Year 2022
Received: June 16, 2021 Accepted: Aug. 30, 2021 Published: Feb. 14, 2022
Abstract

Information communication technology has changed people’s behavior towards gathering and assimilating information resulting in their dependence on electronic word-of-mouth to fulfill their information needs. With the help of the theory of planned behavior as the conceptual base, the present study aimed at examining the role of antecedent factors – to inform other travelers, show concern, express their enjoyment, subjective norms, and perceived behavioral control on travelers’ attitude. Further, the impact of attitude on their intention to write reviews was also studied. The results suggested a significant impact of informing others, concern for others, expressing enjoyment, and subjective norms on travelers’ attitude towards writing reviews. This attitude triggered travelers’ intent to provide reviews. The original contribution of the study is in identifying the antecedent factors influencing travelers’ attitude and intention towards writing online reviews in the context of an emerging market (India).

Keywords Motivation To Write Online Reviews Electronic Word-of-Mouth Express Enjoyment Attitude Towards Ewom Concern For Others Subjective Norm Perceived Behavioral Control
How to Cite

Chandan Kumar Thakur, T. Sai Vijay, Tapas Kumar Chatterjee (2022). A Study on Travelers’ Motivation to Provide Online Reviews. Indian Journal of Marketing, 52(2), 8–22. https://doi.org/10.17010/ijom/2022/v52/i2/164156

References
  1. Agag, G. M., & El-Masry, A. A. (2017). Why do consumers trust online travel websites? Drivers and outcomes of consumer trust toward online travel websites. Journal of Travel Research, 56(3), 347–369. https://doi.org/10.1177/0047287516643185
  2. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
  3. Ayeh, J. K., Au, N., & Law, R. (2013). “Do we believe in TripAdvisor? “Examining credibility perceptions and online travelers’ attitude toward using user-generated content. Journal of Travel Research, 52(4), 437–452. https://doi.org/10.1177/0047287512475217
  4. Bloem, C. (n.d.). 84 percent of people trust online reviews as much as friends. Here’s how to manage what they see. Inc. https://www.inc.com/craig-bloem/84-percent-of-people-trust-online-reviews-as-much-.html
  5. Bronner, F., & De Hoog, R. (2011). Vacationers and eWOM: Who posts, and why, where, and what? Journal of Travel Research, 50(1), 15–26. https://doi.org/10.1177/0047287509355324
  6. Cheung, C. M., & Lee, M. K. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms? Decision Support Systems, 53(1), 218–225. https://doi.org/10.1016/j.dss.2012.01.015
  7. Chou, S. - W. (2010). Why do members contribute knowledge to online communities? Online Information Review, 34(6), 829–854. https://doi.org/10.1108/14684521011099360
  8. Chu, S. - C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47–75. https://doi.org/10.2501/IJA-30-1-047-075
  9. Coursaris, C., & Hassanein, K. (2002). Understanding m-commerce: A consumer-centric model. Quarterly Journal of Electronic Commerce, 3, 247–272.
  10. Cronan, T. P., & Al-Rafee, S. (2008). Factors that influence the intention to pirate software and media. Journal of Business Ethics, 78(4), 527–545. https://doi.org/10.1007/s10551-007-9366-8
  11. Crous, M. (2019, April 12). Putting all of our trust in strangers? 86% of travellers are now booking their hotel based on online reviews. https://www.traveller24.com/TravelPlanning/Accommodation/putting-all-of-our-trust-in-strangers-86-of-travellers-are-now-booking-their-hotel-based-on-online-reviews-20190412
  12. Dellarocas, C., & Narayan, R. (2006). What motivates consumers to review a product online? A study of the product-specific antecedents of online movie reviews. Statistical Science, C, 21, 277–285. https://www.jstor.org/stable/27645755
  13. Fine, M. B., Gironda, J., & Petrescu, M. (2017). Prosumer motivations for electronic word-of-mouth communication behaviors. Journal of Hospitality and Tourism Technology, 8(2), 280–295. https://doi.org/10.1108/JHTT-09-2016-0048
  14. Fu, J. - R., Ju, P. - H., & Hsu, C. - W. (2015). Understanding why consumers engage in electronic word-of-mouth communication: Perspectives from theory of planned behaviour and justice theory. Electronic Commerce Research and Applications, 14(6), 616–630. https://doi.org/10.1016/j.elerap.2015.09.003
  15. George, J. F. (2002). Influences on the intent to make Internet purchases. Internet Research, 12(2), 165–180. https://doi.org/10.1108/10662240210422521
  16. George, J. F. (2004). The theory of planned behavior and Internet purchasing. Internet Research, 14(3), 198–212. https://doi.org/10.1108/10662240410542634
  17. Guru, S., Bhatt, N., & Agrawal, N. (2021). Prioritization of dimensions of online trust using analytical hierarchy approach. Indian Journal of Marketing, 51(5–7), 81–92. https://doi.org/10.17010/ijom/2021/v51/i5-7/163886
  18. Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7). Pearson.
  19. Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D.D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18(1), 38–52. https://doi.org/10.1002/dir.10073
  20. Jones, H. (2013). Why do people post online? An analysis of the online review posting (ORP) scale as an extension to the web motivation inventory (WMI) (Doctoral dissertation). University of Missouri - Columbia.
  21. Kim, D., Jang, S. S., & Adler, H. (2015). What drives café customers to spread eWOM? International Journal of Contemporary Hospitality Management, 27(2), 261–282. https://doi.org/10.1108/IJCHM-06-2013-0269
  22. Li, H., & Liu, Y. (2014). Understanding post-adoption behaviors of e-service users in the context of online travel services. Information & Management, 51(8), 1043–1052. https://doi.org/10.1016/j.im.2014.07.004
  23. Li, J., & Zhan, L. (2011). Online persuasion: How the written word drives WOM. Evidence from consumer-generated product reviews. Journal of Advertising Research, 51(1), 239–257. https://doi.org/10.2501/JAR-51-1-239-257
  24. Mahadevan, K., & Joshi, S. (2021). Trends in electronic word of mouth research: A bibliometric review and analysis. Indian Journal of Marketing, 51(4), 8–26. https://doi.org/10.17010/ijom/2021/v51/i4/158468
  25. Moldovan, S., Goldenberg, J., & Chattopadhyay, A. (2011). The different roles of product originality and usefulness in generating word-of-mouth. International Journal of Research in Marketing, 28(2), 109–119. https://doi.org/10.1016/j.ijresmar.2010.11.003
  26. Picazo-Vela, S., Chou, S. Y., Melcher, A. J., & Pearson, J. M. (2010). Why provide an online review? An extended theory of planned behavior and the role of Big-Five personality traits. Computers in Human Behavior, 26(4), 685–696. https://doi.org/10.1016/j.chb.2010.01.005
  27. Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408
  28. Podsakoff, P. M., MacKenzie, S. B., Lee, J. - Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
  29. Schmallegger, D., & Carson, D. (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99–110. https://doi.org/10.1177/1356766707087519
  30. Wolny, J., & Mueller, C. (2013). Analysis of fashion consumers’ motives to engage in electronic word-of-mouth communication through social media platforms. Journal of Marketing Management, 29(5–6), 562–583. https://doi.org/10.1080/0267257X.2013.778324
  31. Yoo, K. H., & Gretzel, U. (2008). What motivates consumers to write online travel reviews? Information Technology & Tourism, 10(4), 283–295. https://doi.org/10.3727/109830508788403114
Editorial Scholar

Submit your Research to IJM

Submit your Manuscript → Author Guidelines