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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

Open Access Original Article

Antecedents of Repurchase Intention: The Case of Private Label Brands in Kerala

George A. P.1Yamuna Govindan2

1 Professor & Director, Vimal Jyothi Institute of Management & Research Chemperi, Kannur, Kerala-670 632

2 MBA Student, Vimal Jyothi Institute of Management & Research, Chemperi, Kannur, Kerala-670 632

Volume 45
Issue 4
Pages 17–31
Year 2015
Received: Aug. 3, 2014 Accepted: Feb. 6, 2015 Published: April 1, 2015
Abstract

This paper examined the effect of brand loyalty, customer satisfaction, brand trust, customer involvement, perceived value, and brand commitment on consumers' intention to repurchase private label brands in Kerala. The results indicated that the combined effect of the stated variables on repurchase intention was statistically significant, but the individual effect of each variable on repurchase intention varied significantly. Perceived value appeared to be the most important predictor of repurchase intention followed by commitment. Brand loyalty, brand trust, and customer satisfaction showed negative but statistically significant correlation. Customer involvement did not show statistical significance, though the correlation value was positive. The result indicated that the retail operators should urgently revamp their marketing efforts to build loyalty, customer involvement, trust, and satisfaction to strategically position their private label brands above competitors to achieve market competitiveness and sustainable advantage.

Keywords Intention to Repurchase Brand Loyalty Customer Satisfaction Brand Trust Involvement Perceived Value Commitment
How to Cite

George A. P., Yamuna Govindan (2015). Antecedents of Repurchase Intention: The Case of Private Label Brands in Kerala. Indian Journal of Marketing, 45(4), 17–31. https://doi.org/10.17010/ijom/2015/v45/i4/79957

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