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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Brand Loyalty and Switching: An Empirical Study on Mobile Phone Usage Among Young Indian Adults

Shampa Nandi1J. K. Pattanayak2

1 Assistant Professor of Marketing, RJS Institute of Management Studies, Koramangala, Bangalore

2 Head of the Department, Department of Management Studies, Indian School of Mines, Dhanbad, Jharkhand

Volume 45
Issue 3
Pages 39–53
Year 2015
Received: June 19, 2014 Accepted: Nov. 3, 2014 Published: March 1, 2015
Abstract

Mobile phones are emerging like a boon quench for providing facilities, which are beyond the common man's imagination. The mobile phone industry is growing at an incredible pace with no sign of a slowdown, and the Indian mobile market is one of the fastest growing markets in the world. Cell phones are a pervasive new communication technology, especially among young people. The youth have a unique behaviour compared to the older generations, with research showing that a lot of what they purchase represents their self-expression. Mobile devices are a part of their personal selves and are a vital component which connects them with the world and the people around them. The present study focused on the brand switching tendencies of young Indians and effectively analyzed the impact of different demographic variables on brand loyalty. A total number of 600 young adults comprising of both students and working professionals from various reputed colleges and companies in Bangalore were surveyed and their responses were analyzed using SPSS 20. The study indicated that Apple has the most loyal base of customers, though Samsung is the most popular brand, and among the various demographic factors, only age had an impact on brand loyalty. Technical incompatibility and new technical and value added features are the primary reasons for switching to a new handset.

Keywords Brand Loyalty & Switching Young Adults Consumer Buying Behaviour Mobile Phone
How to Cite

Shampa Nandi, J. K. Pattanayak (2015). Brand Loyalty and Switching: An Empirical Study on Mobile Phone Usage Among Young Indian Adults. Indian Journal of Marketing, 45(3), 39–53. https://doi.org/10.17010/ijom/2015/v45/i3/79966

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