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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Determinants of Consumers' Perceived Risk in Online Shopping : A Study

Priyanka Sinha1Saumya Singh2

1 Research Scholar, Department of Management Studies, Indian School of Mines, Dhanbad - 826 004, Jharkhand

2 Associate Professor, Department of Management Studies, Indian School of Mines, Dhanbad - 826 004, Jharkhand

Volume 44
Issue 1
Pages 22–32
Year 2014
Received: Sept. 1, 2013 Accepted: Nov. 6, 2013 Published: Jan. 1, 2014
Abstract

India has nearly 74 million Internet users and with this, India has bypassed Japan to become the third largest Internet user in the world. However, only 8-10 million of the Internet users shop online. One of the reasons behind this is the virtual nature of online shops that foster various apprehensions in the minds of the consumers. The risk that consumers perceive in shopping online is multidimensional. Perception of risk by consumers depends upon various factors like their demographics, personality, shopping motivation, and so forth. It is ,therefore, important for the online marketers to not only understand the sub dimension of risks that customers perceive in online shopping, but also the variation in the risk among individuals, so as to design proper risk mitigating strategies. In the present paper, an attempt has been made to understand the impact of various sub dimensions of risk (particularly financial risk, product performance risk, time risk, and delivery risk) on attitude towards online shopping and the variation in the perception of these two sub - dimensions along the two demographic factors, that is, age and income. The research findings revealed that product performance risk, delivery risk, and financial risk negatively impact attitude towards online shopping, while time/convenience risk has no impact on attitude towards online shopping. It was also observed that consumers' perception of all the mentioned sub - dimensions of risk varies with age. However, it was found that income impacts only the perception of a product and financial risk.

Keywords Perceived Risk Online Shopping Demographic Factors Age Income
How to Cite

Priyanka Sinha, Saumya Singh (2014). Determinants of Consumers' Perceived Risk in Online Shopping : A Study. Indian Journal of Marketing, 44(1), 22–32. https://doi.org/10.17010/ijom/2014/v44/i1/80468

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