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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

Open Access Original Article

Mind Mapping of Consumers : A Study to Explore the Role of Religion

Swati Saini1Rajiv Kumar2

1 Research Scholar , Guru Jambheshwar University of Science and Technology, Hisar - 125 001, Haryana

2 Associate Professor, Guru Jambheshwar University of Science and Technology, Hisar - 125 001, Haryana

Volume 53
Issue 4
Pages 30–46
Year 2023
Received: July 5, 2022 Accepted: March 15, 2023 Published: April 12, 2023
Abstract

This paper aimed to explore the religious practices adopted by Hindu consumers and reveal the significant decisions affected by following these practices. With culture, decisions differ, so an effort was made to understand why these religious practices were adopted. It was empirical research for which an open-ended semi-structured questionnaire was used. Hindu consumers filled out the questionnaire in a face-to-face interaction. Responses from 30 individuals were collected in descriptive form. NVivo 12 software was used to analyze the data. The word cloud and themes indicated that many religious practices were followed during festivals and other religious events. Consumers follow religious practices at festivals, weekdays, and other events. We observed that major decisions affected by adopting these religious practices were consumption, purchasing, services, and color preference. Consumers’ religious beliefs influenced all decisions. They followed religious practices due to their belief in God, religion, family teachings, myths, superstitions, health concerns, and family pressure. This study could be generalized by quantifying it in future research. The study also provided insights to companies about the significant role of religious practices in consumer decision-making. Companies can understand the religious practices followed and create a better consumer experience. The study was limited to Indian Hindu consumers, so an analysis of other religions is needed. The study is unique, providing a new perspective on understanding Hindu consumers.

Keywords Consumer Decision-Making Religious Practices Hindu Consumption Purchasing Services Color Indication
How to Cite

Swati Saini, Rajiv Kumar (2023). Mind Mapping of Consumers : A Study to Explore the Role of Religion. Indian Journal of Marketing, 53(4), 30–46. https://doi.org/10.17010/ijom/2023/v53/i4/172688

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