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Indian Journal of Marketing logo

Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

The Effect of Spokes - Character Credibility on Consumers' Attitude and Buying Intention : A South African Focus

Vuyelwa Mashwama1Norman Chiliya2Christopher Tarisayi Chikandiwa3

1 Postgraduate Student, University of the Witwatersrand School of Economics and Business Sciences, Private Bag 3, Wits 2050

2 Lecturer, University of the Witwatersrand School of Economics and Business Sciences, Private Bag 3, Wits 2050

3 Lecturer, University of KwaZulu-Natal, Graduate School of Leadership, Westville Campus, Private Bag 54001, Durban, 4000

Volume 47
Issue 1
Pages 11–25
Year 2017
Received: May 24, 2016 Accepted: Nov. 9, 2016 Published: Jan. 1, 2017
Abstract

The recent technological development in animation has provided an attractive alternative to break into the cluttered marketing environment. Created animated spokes-characters can be used as brand endorsers in today's era. The purpose of this article was to investigate the impact of advertisements and brands that use spokes-characters on purchase intention. The study surveyed 260 respondents in Johannesburg City, South Africa. The study found that consumers like spokes-characters and adverts that use spokes-characters. Moreover, the research findings revealed that only spokes-character attractiveness and expertise influence attitude toward the adverts and spokes-character trust influences attitude towards the brand. In addition, the results reflect that companies can use spokes-characters to improve chances to engage customers about the brand and create long-term relationship and commitment.

Keywords Attitude Attractiveness Expertise Trustworthiness and Purchase Intention
How to Cite

Vuyelwa Mashwama, Norman Chiliya, Christopher Tarisayi Chikandiwa (2017). The Effect of Spokes - Character Credibility on Consumers' Attitude and Buying Intention : A South African Focus. Indian Journal of Marketing, 47(1), 11–25. https://doi.org/10.17010/ijom/2017/v47/i1/108806

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