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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

Open Access Original Article

The Patanjali Marketing Sutra - An Exploratory Analysis of Brand Experience, Personality, Satisfaction, and Loyalty in the FMCG Space

R. Sreejith1Kalyani Suresh2

1 Post Graduate Student, Department of Mass Communication, Amrita Vishwa Vidyapeetham, Amrita University, Ettimadai, Coimbatore - 641 112, Tamil Nadu

2 Assistant Professor, Department of Mass Communication, Amrita Vishwa Vidyapeetham, Amrita University, Ettimadai, Coimbatore - 641 112, Tamil Nadu

Volume 47
Issue 9
Pages 36–48
Year 2017
Received: Feb. 22, 2017 Accepted: Aug. 12, 2017 Published: Sept. 1, 2017
Abstract

The study focused on the association between brand experience, brand personality, consumer satisfaction, and consumer loyalty of brand Patanjali in the FMCG space in South India. It is clear that Patnajali has made its way into the consumers' hearts and minds. Patanjali has simply, yet successfully identified consumers' need for pure and wholesome modern products using Baba Ramdev's image for authentication and credibility. Consumption is seen as a more intellectual experience and consumers seem to use it because the brand arouses their curiosity. Repeated purchase of a brand leads to thinking and problem solving attitudes. The findings indicated that experiential branding seems to be a more powerful indicator of trending behavior regarding product purchase of Patanjali consumers than brand personality, leading to better consumer satisfaction.

Keywords Patanjali Brand Experience Brand Personality Brand Satisfaction Brand Loyalty
How to Cite

R. Sreejith, Kalyani Suresh (2017). The Patanjali Marketing Sutra - An Exploratory Analysis of Brand Experience, Personality, Satisfaction, and Loyalty in the FMCG Space. Indian Journal of Marketing, 47(9), 36–48. https://doi.org/10.17010/ijom/2017/v47/i9/118092

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