New IJM now accepts submissions exclusively via the Editorial Scholar portal — a dedicated submission & review system.
Go to Editorial Scholar →
Associated Management Consultants Pvt. Ltd. | COPE Member · ID: JM07589
Scopus Q3 UGC-CARE ABDC: C |
Indian Journal of Marketing logo

Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Understanding Youngsters’ Buying Behavior in E-Retail : A Conceptual Framework

Archana Singh1Nehajoan Panackal2Ravi Teja Bommireddipalli3Adya Sharma4

1 Assistant Professor, Symbiosis Centre for Management Studies, Vimannagar, Pune - 411 014

2 Assistant Professor, Symbiosis Centre for Management Studies, Vimannagar, Pune - 411 014

3 Vice President - Global Consulting Businesses, Nihilent Technologies Ltd.,Infopark, Nagar Road, Pune - 411 014

4 Director, Symbiosis Centre for Management Studies, Vimannagar, Pune - 411 014

Volume 46
Issue 10
Pages 53–62
Year 2016
Received: June 2, 2016 Accepted: Sept. 1, 2016 Published: Oct. 1, 2016
Abstract

Purpose: India being the youngest country in the world, youngsters comprise of a significant share of sales for marketers. Youngsters are tech savvy and are the radar of every marketer in India. The purpose of this paper was to understand the influence of digital media on youngsters' buying behavior in retail. To address this gap, this paper developed a theoretical framework and the factors identified are grounded in literature review.Design/Methodology/Approach : To the researchers, this study highlights the important variables which have been arrived at on the basis of systematic literature review. The factors were listed through literature review and then, a qualitative and interpretive tool, ISM was applied.

Originality: Our study is unique and innovative as we have focused on exploring the different effects of the relationship youngsters have with buying behavior and e - retail. The framework proposed in this paper can be utilized to develop marketing strategies to target young consumers. In the Indian context, this is a good study done for targeting Indian youth by Indian marketers in the retail sector.

Findings: The youth quotient and digital media emerged as the most important factor, followed by consumerism. Interrelations otherwise not easily observable established their prominence. An important fact that evolved is that almost all the factors had interdependence and were in coherence.Limitations : The research limits itself to a conceptual understanding of buying behavior amongst youngsters for online shopping; however, it does not show the results at a microscopic level. It is inclusive of factors at the macro level. The outcome is based on intense literature review.Directions for Further Research : The present study needs to be further investigated under the light of market dimensions and issues. The model developed can be empirically validated by utilizing the conceptual framework.

Keywords Young Consumers E - Retail ISM
How to Cite

Archana Singh, Nehajoan Panackal, Ravi Teja Bommireddipalli, Adya Sharma (2016). Understanding Youngsters’ Buying Behavior in E-Retail : A Conceptual Framework. Indian Journal of Marketing, 46(10), 53–62. https://doi.org/10.17010/ijom/2016/v46/i10/102857

References
  1. Ajzen, I., & Driver, B. L. (1991). Prediction of leisure participation from behavioral, normative, and control beliefs: An application of the theory of planned behavior. Leisure Sciences, 13 (3), 185-204. DOI : <a href=http://dx.doi.org/10.1080/01490409109513137 target="_blank">http://dx.doi.org/10.1080/01490409109513137</a>
  2. Barnes, J. G. (1997). Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers. Psychology & Marketing, 14 (8), 765-790. DOI: 10.1002/(SICI)1520-6793(199712)14:8<765::AID-MAR3>3.0.CO;2-C
  3. Bianchi, C., & Birtwistle, G. (2012). Consumer clothing disposal behaviour: A comparative study. International Journal of Consumer Studies, 36 (3), 335-341. DOI: 10.1111/j.1470-6431.2011.01011.x
  4. Chattopadhyay, A. (2013). Consumer shopping behaviour in the new era of retailing: An empirical study on food and grocery and apparel purchase in East India. Indian Journal of Marketing, 43 (12), 47-57. DOI: 10.17010/ijom/2013/v43/i12/80513
  5. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3), 319-340. DOI: 10.2307/249008
  6. Gambone, M. A., Yu, H. C., Lewis - Charp, H., Sipe, C. L., & Lacoe, J. (2004). A comparative analysis of community youth development strategies (CIRCLE Working Paper 23). Retrieved from <a href=http://civicyouth.org/PopUps/WorkingPapers/WP23Cao.pdf target="_blank">http://civicyouth.org/PopUps/WorkingPapers/WP23Cao.pdf</a>
  7. Gould, J., & Golob, T. F. (2002). Consumer e-commerce, virtual accessibility and sustainable transport (pp. 279-285). Bloomington : Indiana University Press.
  8. Haque, A., Al Mahmud, S., Tarofder, A. K., & Ismail, A. Z. H. (2007). Internet advertisement in Malaysia: A study of attitudinal differences. The Electronic Journal of Information Systems in Developing Countries, 31(9), 1-15.
  9. Hahn, K. M., & Kim, J. (2009). The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi-channel context. International Journal of Retail & Distribution Management, 37 (2), 126-141. DOI : <a href=http://dx.doi.org/10.1108/09590550910934272 target="_blank">http://dx.doi.org/10.1108/09590550910934272</a>
  10. Hsiang, H. - M., Li - Wen, C., & Cheng -Se, H. (2014). Understanding online shopping intention: The roles of four types of trust and their antecedents. Internet Research, 24 (3), 332-352.DOI : <a href=http://dx.doi.org/10.1108/IntR-01-2013-0007 target="_blank">http://dx.doi.org/10.1108/IntR-01-2013-0007</a>
  11. Jadhav, V., & Khanna, M. (2016). Factors influencing online buying behavior of college students: A qualitative analysis. The Qualitative Report, 21 (1), 1-15.
  12. Kiran, R., Sharma, A., & Mittal, K. C. (2008). Attitudes, preferences and profile of online buyers in India: Changing trends. South Asian Journal of Management, 15 (3),56-73.
  13. Khare, A. (2016). Consumer shopping styles and online shopping : An empirical study of Indian consumers. Journal of Global Marketing, 29 (1), 40-53. doi : <a href=http://dx.doi.org/10.1080/08911762.2015.1122137 target="_blank">http://dx.doi.org/10.1080/08911762.2015.1122137</a>
  14. Kolesar, M. B., & Galbraith, R. W. (2000). A services-marketing perspective on e-retailing: Implications for e-retailers and directions for further research. Internet Research, 10 (5), 424-438. DOI : <a href=http://dx.doi.org/10.1108/10662240010349444 target="_blank">http://dx.doi.org/10.1108/10662240010349444</a>
  15. Kwak, H., Fox, R. J., & Zinkhan, G. M. (2002). What products can be successfully promoted and sold via the Internet ? Journal of Advertising Research, 42 (1), 23-38.
  16. Lester, D. H., Forman, A. M., & Loyd, D. (2006). Internet shopping and buying behavior of college students. Services Marketing Quarterly, 27 (2), 123-138. DOI : <a href=http://dx.doi.org/10.1300/J396v27n02_08 target="_blank">http://dx.doi.org/10.1300/J396v27n02_08</a>
  17. Liao, Z., & Shi, X. (2009). Consumer perceptions of Internet-based e-retailing: An empirical research in Hong Kong. Journal of Services Marketing, 23 (1), 24-30. DOI : <a href=http://dx.doi.org/10.1108/08876040910933066 target="_blank">http://dx.doi.org/10.1108/08876040910933066</a>
  18. Malhotra, A., & Malhotra, K. C. (2013). Exploring switching behavior of US mobile service customers. Journal of Services Marketing, 27 (1), 13-24. DOI : <a href=http://dx.doi.org/10.1108/08876041311296347 target="_blank">http://dx.doi.org/10.1108/08876041311296347</a>
  19. Mosher, R. L. (Ed.). (1979). Adolescents' development and education: A Janus knot. Berkeley, Calif.: McCutchan Publishing Corporation.
  20. Morganosky, M. A. (1997). Retail market structure change: Implications for retailers and consumers. International Journal of Retail & Distribution Management, 25(8), 269-274. DOI : <a href=http://dx.doi.org/10.1108/09590559710178356 target="_blank">http://dx.doi.org/10.1108/09590559710178356</a>
  21. Mummalaneni, V., & Meng, J. (2009). An exploratory study of young Chinese customers' online shopping behaviors and service quality perceptions. Young Consumers, 10 (2), 157-169. DOI : <a href=http://dx.doi.org/10.1108/17473610910964732 target="_blank">http://dx.doi.org/10.1108/17473610910964732</a>
  22. Panda, R., Swar, B. N., & Mukerjee, K. (2014). Factors affecting brand trust: An exploratory investigation among Indian retail consumers. Indian Journal of Marketing, 44(7), 7-17. doi:10.17010/ijom/2014/v44/i7/80362
  23. Park, C. H., & Kim, Y. G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31 (1), 16-29. DOI : <a href=http://dx.doi.org/10.1108/09590550310457818 target="_blank">http://dx.doi.org/10.1108/09590550310457818</a>
  24. Phau, I., & Meng Poon, S. (2000). Factors influencing the types of products and services purchased over the Internet. Internet Research, 10 (2), 102-113. doi : <a href=http://dx.doi.org/10.1108/10662240010322894 target="_blank">http://dx.doi.org/10.1108/10662240010322894</a>
  25. Pratminingsih, S. A., Lipuringtyas, C., & Rimenta, T. (2013). Factors influencing customer loyalty toward online shopping. International Journal of Trade, Economics and Finance, 4 (3), 104 - 110. DOI: 10.7763/IJTEF.2013.V4.268
  26. Rajamma, R. K., & Neeley, C. R. (2005). Antecedents to shopping online: A shopping preference perspective. Journal of Internet Commerce, 4 (1), 63-78. DOI : <a href=http://dx.doi.org/10.1300/J179v04n01_03 target="_blank">http://dx.doi.org/10.1300/J179v04n01_03</a>
  27. Rotem-Mindali, O., & Salomon, I. (2007). The impacts of E-retail on the choice of shopping trips and delivery: Some preliminary findings. Transportation Research Part A: Policy and Practice, 41 (2), 176-189. DOI : <a href=http://dx.doi.org/10.1016/j.tra.2006.02.007 target="_blank">http://dx.doi.org/10.1016/j.tra.2006.02.007</a>
  28. Sharma, M. (2012). A new marketing paradigm-social media or web 2.0: An empirical analysis to study the awareness, key deliverables, engagement and usage of social media by small and medium enterprises in Delhi. Indian Journal of Marketing, 42 (7), 54-62.
  29. Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76 (3), 309-322.
  30. Sinha, J. (2010). Factors affecting online shopping behavior of Indian consumers (Master's Thesis). University of South Carolina. Retrieved from <a href=http://scholarcommons.sc.edu/etd/264 target="_blank">http://scholarcommons.sc.edu/etd/264</a>
  31. Vaidehi, P. U. (2014). Factors influencing online shopping behavior of students in engineering colleges at Ranga Reddy District. Sumedha Journal of Management, 3 (1), 50-62.
  32. Valkenburg, P. M. (2000). Media and youth consumerism. Journal of Adolescent Health, 27 (2), 52-56. DOI: <a href=http://dx.doi.org/10.1016/S1054-139X(00)00132-4 target="_blank">http://dx.doi.org/10.1016/S1054-139X(00)00132-4</a>
  33. Venkateswaran, N., & Mahalakshmi, V. (2009). Role of retailing and growth of hypermarkets in India. Indian Journal of Marketing, 39 (10), 3-11.
  34. Warfield, J. N. (1973). Participative methodology for public system planning. Computers & Electrical Engineering, 1(1), 187-210.
  35. Yang, Z., Jun, M., & Peterson, R. T. (2004). Measuring customer perceived online service quality: Scale development and managerial implications. International Journal of Operations & Production Management, 24 (11), 1149-1174. DOI : <a href=http://dx.doi.org/10.1108/01443570410563278 target="_blank">http://dx.doi.org/10.1108/01443570410563278</a>
  36. Yeap Ai Leen, J., Thurasamy, R., & Omar, A. (2012). Engaging millennials in an evolving web environment: Some key points for e-retailers. Business Strategy Series, 13 (3), 111-117.
Editorial Scholar

Submit your Research to IJM

Submit your Manuscript → Author Guidelines