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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
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New Delhi, India
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Original Article

Open Access Original Article

Website Quality Assessment: A Case Study of Chinese Airlines

Cristina Ceballos Hernandez1Pedro Palos-Sánchez2Miguel A. Rios3

1 Associate Professor, Financial Economy and Operations Research, Faculty of Economy and Business Sciences, University of Seville, Av Ramon y Cajal, 1 41018 Sevilla

2 Associate Professor, Financial Economy and Operations Research, Faculty of Economy and Business Sciences, University of Seville, Av Ramon y Cajal, 1 41018 Sevilla

3 Associate Professor, Financial Economy and Operations Research, Faculty of Economy and Business Sciences, University of Seville, Av Ramon y Cajal, 1 41018 Sevilla

Volume 50
Issue 1
Pages 42–64
Year 2020
Received: Jan. 5, 2019 Accepted: Aug. 20, 2019 Published: Jan. 31, 2020
Abstract

The importance of Chinese tourism is growing and so is the level of competition of the companies related to it. The websites of these companies is a key element. It is very important that websites - visited by clients for information search, decision making, and subsequent booking - respond to the expectations of users. The web pages must be designed according to criteria such as web quality. The aim of this paper was the construction of a model for the analysis of the quality of the websites. We took as a reference the Index Web Evaluation (IEW). Four blocks were identified: accessibility, speed, navigability/usability, and content quality. The model was used to analyze the websites of 25 Chinese airlines. For this, we attended to the items contained in this index, modified and expanded it, and adapted it to fulfill the objective of the study. According to the scores, the weights of each aspect and dimension, a ranking of the websites of the Chinese airlines was presented. The results indicated that international airlines had a better website. Accessibility was a weak point on the web. Within the category of navigability, the languages that the websites were translated into was another weak point for most companies. On the other hand, one of the strong points was the quality of the content of the web pages. In addition, points of improvement were provided for each of the airlines analyzed.

Keywords No Keywords. Web Page Quality Chinese Airlines Web Evaluation Index Digital Marketing
How to Cite

Cristina Ceballos Hernandez, Pedro Palos-Sánchez, Miguel A. Rios (2020). Website Quality Assessment: A Case Study of Chinese Airlines. Indian Journal of Marketing, 50(1), 42–64. https://doi.org/10.17010/ijom/2020/v50/i1/149773

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