New IJM now accepts submissions exclusively via the Editorial Scholar portal — a dedicated submission & review system.
Go to Editorial Scholar →
Associated Management Consultants Pvt. Ltd. | COPE Member · ID: JM07589
Scopus Q3 UGC-CARE ABDC: C |
Indian Journal of Marketing logo

Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Consumer Decision-Making Study Regarding the SUV Market in the Indian Context

Shanmugan Joghee1Sajal Kabiraj2Swamynathan Ramakrishnan3Haitham M. Alzoubi4

1 Professor, School of Business, Skyline University College, University City of Sharjah, P.O. Box No - 1797, Sharjah

2 Professor , School of Business, Design and Technology, Häme University of Applied Sciences Ltd. (HAMK), Finland & Visiting Research Fellow, United Nations University - CRIS

3 Assistant Professor, Amity University, Dubai

4 Professor, School of Business, Skyline University College, University City of Sharjah, P.O. Box No -1797, Sharjah

Volume 54
Issue 11
Pages 8–25
Year 2024
Received: May 5, 2024 Accepted: Aug. 20, 2024 Published: Nov. 15, 2024
Abstract

Purpose: The automobile industry relied significantly on the interplay between investors, manufacturers, and consumers. Understanding buyers’ behavioral intentions, especially regarding sports utility vehicles (SUVs), is crucial for effective strategic planning and market success. This study analyzed the determinants of buyers’ behavioral intentions toward SUV cars in the Indian market.

Methodology: A quantitative approach was used to gather data from 1,048 respondents across 10 major Indian cities between October and December 2023. The data was analyzed using the partial least square-structural equation modeling (PLS-SEM) method.

Findings: The factors “attitude” and “perceived conduct” showed a significant positive impact, while “subjective norms” had a relatively low impact. The strongest association was discovered between “perceived behavioral control” and “behavioral intention” (0.776), followed by “attitude” (0.715) and “subjective norms” (0.512). Cronbach’s alpha and composite reliability confirmed the replies (>0.7), while average variation extraction (>0.5) demonstrated convergent validity.Conclusion : The findings confirmed the significant role of the chosen determinants in shaping consumer behavioral intentions toward purchasing SUV cars. This insight would be crucial for stakeholders in the automobile industry to modify their strategies effectively.Limitations : The limited sample size may not represent the entire population, and emerging trends like electric vehicles or hybrid SUVs are not considered. Future research could focus on a larger sample size and the impact of cultural and economic diversity within India.

Originality: Unlike earlier studies, this study used data from an emerging country to evaluate the determinants impacting behavioral intention among SUV buyers in the Indian market.

Keywords decision-making behavioral intention sports utility vehicle (SUV) cars Indian consumers partial least square-structural equation modeling (PLS-SEM)
How to Cite

Shanmugan Joghee, Sajal Kabiraj, Swamynathan Ramakrishnan, Haitham M. Alzoubi (2024). Consumer Decision-Making Study Regarding the SUV Market in the Indian Context. Indian Journal of Marketing, 54(11), 8–25. https://doi.org/10.17010/ijom/2024/v54/i11/174628

References
  1. Abbasi, G. A., Yow, B. C., & Goh, Y. N. (2020). Does the milk powder scare matter? A survey examining Penang's consumer purchase intention with attitude as the mediator. International Food Research Journal, 27(2), 327–338. https://www.cabidigitallibrary.org/doi/pdf/10.5555/20203241443
  2. Abu Kassim, K. A., Md Isa, M. H., Ahmad, Y., Osman, I., & Arokiasamy, L. (2016). Consumer behavior towards safer car purchasing decisions. Journal of Engineering Technological Sciences, 48(3), 359–366. https://doi.org/10.5614/j.eng.technol.sci.2016.48.3.9
  3. Ahmad, M. F., Mohd Khedir, M. H., Wei, C. S., Nor, N. H., Hassan, M. F., & Hashim, F. B. (2017). Comparative study of critical attributes towards purchasing decision between national and foreign car in Malaysia. Proceedings of the 3rd International Conference on Industrial and Business Engineering (pp. 6–9). ACM Digital Library. https://doi.org/10.1145/3133811.3133821
  4. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
  5. Ajzen, I., & Fishbein, M. (2005). The influence of attitudes on behavior. In D. Albarracín, B. T. Johnson, & M. P. Zanna (eds.), The handbook of attitudes (pp. 173–221). Lawrence Erlbaum Associates. https://www.researchgate.net/publication/264000974
  6. Amron, A. (2018). The influence of brand image, brand trust, product quality, and price on the consumer's buying decision of MPV cars. European Scientific Journal, 14(13), p. 228. https://doi.org/10.19044/esj.2018.v14n13p228
  7. Asyraf, A., Zakaria, Z., & Jamil, R. (2023). Behavioural intention to purchase remanufactured automotive components: The mediating effect of attitude. International Journal of Professional Business Review, 8(8), e01673. https://doi.org/10.26668/businessreview/2023.v8i8.1673
  8. Attri, R., & Kushwaha, P. S. (2024). Electric vehicles in India: Identifying the adoption predictors. Prabandhan: Indian Journal of Management, 17(6), 46–62. https://doi.org/10.17010/pijom/2024/v17i6/173560
  9. Auf, M. A., Meddour, H., Saoula, O., & Majid, A. H. (2018). Consumer buying behaviour: The roles of price, motivation, perceived culture importance, and religious orientation. Journal of Business and Retail Management Research, 12(4), 177–186. https://doi.org/10.24052/JBRMR/V12IS04/ART-18
  10. Bakshi, M., & Verma, R. (2023). Cause-related marketing and purchase intention: A study on Indian millennials. Prabandhan: Indian Journal of Management, 16(10), 32–45. https://doi.org/10.17010/pijom/2023/v16i10/173196
  11. Chou, H.-C., Hung, S.-W., & Lu, W.-M. (2022). Exploring competition efficiency of automobile brands: An extensional data envelopment analysis-metafrontier framework. Managerial Decision Economics, 43(1), 206–208. https://doi.org/10.1002/mde.3378
  12. Dahiya, R., & Gayatri. (2018). A research paper on digital marketing communication and consumer buying decision process: An empirical study in the Indian passenger car market. Journal of Global Marketing, 31(2), 73–95. https://doi.org/10.1080/08911762.2017.1365991
  13. Das, B. (2023, July 13). SUVs lead PV sales list with 6 out of top 10 in June 2023. ET Auto. https://auto.economictimes.indiatimes.com/news/passenger-vehicle/suvs-lead-pv-sales-list-with-6-out-of-top-10-in-june-2023/101475575
  14. Dhanabalan, T., Subha, K., Shanthi, R., & Sathish, A. (2018). Factors influencing consumers' car purchasing decision in Indian automobile industry. International Journal of Mechanical Engineering and Technology, 9(10), 53–63. https://iaeme.com/Home/article_id/IJMET_09_10_004
  15. Eagly, A. H., & Chaiken, S. (1993). The psychology of attitudes. Harcourt Brace Janovich. https://doi.org/10.1002/mar.4220120509
  16. Eapen, M., & Annamalai, S. (2014). A study on job satisfaction among employees in an automobile sales and service company. Prabandhan: Indian Journal of Management, 7(1), 15–26. https://doi.org/10.17010/pijom/2014/v7i1/59238
  17. Eberle, L., da Cruz, L. H., & Milan, G. (2021). Purchase intention of SUV category automobiles: Determinant factors from the customer perspective. Brazilian Business Review, 18(4), 397–414. https://doi.org/10.15728/bbr.2021.18.4.3
  18. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behaviour: An introduction to theory and research. Addison-Wesley.
  19. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312
  20. Fu, J.-R., Farn, C.-K., & Chao, W.-P. (2006). Acceptance of electronic tax filing: A study of taxpayer intentions. Information & Management, 43(1), 109–126. https://doi.org/10.1016/j.im.2005.04.001
  21. Gautam, A., Mohanty, B., Vadera, M. L., & Bansal, R. (2019). Industrial approach towards consumer's needs, wants and demands in automobile industry: A societal paradigm. International Journal of Control and Automation, 12(5), 679–686. http://sersc.org/journals/index.php/IJCA/article/view/5071
  22. Hair, Jr., J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publications.
  23. Hair Jr., J. F., Black, W. C., Barry, J. B., & Anderson, R. E. (2018). Multivariate data analysis (8th ed.). Cengage Learning India Pvt. Ltd. https://www.cengage.co.in/book-list/ebook/multivariate-data-analysis-bp
  24. Han, H., Hsu, L.-T., & Lee, J.-S. (2009). Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers' eco-friendly decision-making process. International Journal of Hospitality Management, 28(4), 519–528. https://doi.org/10.1016/j.ijhm.2009.02.004
  25. Hasan, A. (2020). Consumer buying behavior in the automobile industry in Bangladesh (Bachelor's Thesis, Centria University of Applied Sciences). Theseus. https://urn.fi/URN:NBN:fi:amk-2020121127734
  26. Iranmanesh, M., Mirzaei, M., Hosseini, S. M., & Zailani, S. (2020). Muslims' willingness to pay for certified halal food: An extension of the theory of planned behaviour. Journal of Islamic Marketing, 11(1), 14–30. https://doi.org/10.1108/JIMA-03-2018-0049
  27. Kasliwal, N., & Agarwal, S. (2015). A study on Indian consumers' attitude and choice of preferences for green attributes of the hotel industry. Prabandhan: Indian Journal of Management, 8(1), 21–33. https://doi.org/10.17010/pijom/2015/v8i1/61258
  28. Khor, K. S., & Hazen, B. T. (2017). Remanufactured products purchase intentions and behaviour: Evidence from Malaysia. International Journal of Production Research, 55(8), 2149–2162. https://doi.org/10.1080/00207543.2016.1194534
  29. Khurana, A., Ahuja, V., & Adidam, P. T. (2023). Estimating demand for passenger cars: A model for the Indian market. Prabandhan: Indian Journal of Management, 16(5), 37–56. https://doi.org/10.17010/pijom/2023/v16i5/170124
  30. Kumar, A., & Mishra, R. L. (2023). Exploring market dynamics: How GST influences consumer behaviour and sales performance in the Indian automobile market. Journal of Survey in Fisheries Sciences, 10(1). https://doi.org/10.53555/sfs.v10i1.2097
  31. Kumar, G. R. (2014). Purchase decision of Indian consumers: The factors of attraction while purchasing car. Studies in Business and Economics, 9(3), 29–42. https://magazines.ulbsibiu.ro/eccsf/articole/vol93/933gautam.pdf
  32. Lysonski, S., & Durvasula, S. (2013). Consumer decision-making styles in retailing: Evolution of mindsets and psychological impacts. Journal of Consumer Marketing, 30(1), 75–87. https://doi.org/10.1108/07363761311290858
  33. Maichum, K., Parichatnon, S., & Peng, K.-C. (2016). Application of the extended theory of planned behavior model to investigate purchase intention of green products among Thai consumers. Sustainability, 8(10), 1077. https://doi.org/10.3390/su8101077
  34. Malhotra, N. K., Birks, D. F., & Wills, P. (2012). Marketing research: Applied approach (4th ed.). Pearson Education.
  35. Martinez, L. S., & Lewis, N. (2016). The moderated influence of perceived behavioral control on intentions among the general U.S. population: Implications for public communication campaigns. Journal of Health Communication, 21(9), 1006–1015. https://doi.org/10.1080/10810730.2016.1204378
  36. Mishra, A., & Singh, P. (2022). Attitude, subjective norms, and perceived behavioural control as predictors of entrepreneurial intentions among engineering students. Prabandhan: Indian Journal of Management, 15(5), 43–58. https://doi.org/10.17010/pijom/2022/v15i5/169580
  37. Nerurkar, V., Barge, P., Bhatt, V., Rastogi, S., & Agarwal, B. (2023). Factors influencing consumer decision to purchase a car. Marketing and Management of Innovations, 14(1), 24–40. https://doi.org/10.21272/mmi.2023.1-03
  38. Pahari, S., Ghosal, I., Prasad, B., & Dildar, S. M. (2023). Which determinants impact consumer purchase behavior toward online purchasing of organic food products? Prabandhan: Indian Journal of Management, 16(1), 25–41. https://doi.org/10.17010/pijom/2023/v16i1/172667
  39. Persada, S. (2016). Pro-environmental planned behavior model to explore the citizens' participation intention in environmental impact assessment: An evidence case in Indonesia. National Taiwan University of Science & Technology.
  40. Peters, A., de Haan, P., & Scholz, R. W. (2015). Understanding car-buying behavior: Psychological determinants of energy efficiency and practical implications. International Journal of Sustainable Transportation, 9(1), 59–72. https://doi.org/10.1080/15568318.2012.732672
  41. Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podaskoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
  42. Puspita, G. C. (2017). Investigating the intention of female consumers for purchasing green skincare by using the pro-environmental planned behavior model. Institut Teknology Sepuluh Nopember.
  43. Quoquab, F., & Mohammad, J. (2017). Crafting literature review: A guide for doctoral students. Pearson. www.researchgate.net/publication/316637007_Crafting_Literature_Review_A_Guide_for_Doctoral_Students
  44. Ramayah, T., Cheah, J.-H., Chuah, F., Ting, H., & Memon, M. A. (2016). Partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.0: An updated and practical guide to statistical analysis (1st ed.). Pearson Malaysia. https://www.researchgate.net/publication/312460772
  45. Ran, Y., Lewis, A. N., Dawkins, E., Grah, R., Vanhuyse, F., Engström, E., & Lambe, F. (2022). Information as an enabler of sustainable food choices: A behavioural approach to understanding consumer decision-making. Sustainable Production and Consumption, 31, 642–656. https://doi.org/10.1016/j.spc.2022.03.026
  46. Rashid, A., & Rokade, V. (2021). Multi - criterion decision making approach to assess retail service quality: A market perspective from Iraq. Prabandhan: Indian Journal of Management, 14(3), 49–63. https://doi.org/10.17010/pijom/2021/v14i3/158156
  47. Ray, M. L., Sawyer, A. G., Rothschild, M. L., Heeler, R. M., Strong, E. C., & Reed, J. B. (1973). Marketing communications and the hierarchy of effects (Working Paper No. 180). https://www.gsb.stanford.edu/faculty-research/working-papers/marketing-communication-hierarchy-effects
  48. Rekha, & Jain, P. (2019). Consumer management in internet age: A study of Indian car buyers digital communication adoption by applying competing models. FIIB Business Review, 8(4), 279–291. https://doi.org/10.1177/2319714519883107
  49. Rout, D., Mishra, S. J., Kantha, R., & Bhatta, P. (2022). Study of the SUV market and consumer purchase decision analysis in Bhubaneswar. International Journal of Research Publication and Reviews, 3(7), 3090–3093. https://doi.org/10.55248/gengpi.2022.3.7.17
  50. Saeedi, H. (2017). Deming quality culture questionnaire: Automobile industry. Imperial Journal of Interdisciplinary Research, 3(9), 1187–1193.
  51. Santos, S., & Gonçalves, H. M. (2021). The consumer decision journey: A literature review of the foundational models and theories and a future perspective. Technological Forecasting and Social Change, 173, Article ID 121117. https://doi.org/10.1016/j.techfore.2021.121117
  52. She, L., Rasiah, R., Weissmann, M. A., & Kaur, H. (2024). Using the theory of planned behaviour to explore predictors of financial behaviour among working adults in Malaysia. FIIB Business Review, 13(1), 118–135. https://doi.org/10.1177/23197145231169336
  53. Shook, C. L., & Bratianu, C. (2010). Enterpreneurial intent in a transitional economy: An application of the theory of planned behavior to Romanian students. International Entrepreneurship and Management Journal, 6, 231–247. https://doi.org/10.1007/s11365-008-0091-2
  54. Singh, H., Saufi, R. A., Tasnim, R., & Hussin, M. (2017). The relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in luxury hotels in Kuala Lumpur. Prabandhan: Indian Journal of Management, 10(1), 26–39. https://doi.org/10.17010/pijom/2017/v10i1/109101
  55. Venkatesan, M., & Rohatgi, A. (2018). Personality dispositions, resilience, and decision making and their impact on psychological well-being of management graduates. Prabandhan: Indian Journal of Management, 11(1), 22–38. https://doi.org/10.17010/pijom/2018/v11i1/120821
  56. Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
  57. Verma, V. K., & Chandra, B. (2018). Sustainability and customers' hotel choice behaviour: A choice-based conjoint analysis approach. Environment, Development and Sustainability, 20, 1347–1363. https://doi.org/10.1007/s10668-017-9944-6
  58. Wang, Y., Wiegerinck, V., Krikke, H., & Zhang, H. (2013). Understanding the purchase intention towards remanufactured product in closed-loop supply chains: An empirical study in China. International Journal of Physical Distribution & Logistics Management, 43(10), 866–888. https://doi.org/10.1108/IJPDLM-01-2013-0011
  59. Yavorsky, D., Honka, E., & Chen, K. (2021). Consumer search in the U.S. auto industry: The role of dealership visits. Quantitative Marketing and Economics, 19, 1–52. https://doi.org/10.1007/s11129-020-09229-4
  60. Zia, N. U., & Sohail, M. (2016). Factors affecting consumer brand preferences in automobile industry. Singaporean Journal of Business Economics, and Management Studies, 5(3), 55–65. https://doi.org/10.12816/0031492
Editorial Scholar

Submit your Research to IJM

Submit your Manuscript → Author Guidelines