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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

Open Access Original Article

Demystifying the Antecedents of Brand Advocacy : Mediating the Role of Brand Love and Brand Passion

Susobhan Goswami1Nataraj Balasubramanian2

1 Professor, Thiagarajar School of Management, Pambanswamy Nagar, Madurai - 625 005, Tamil Nadu

2 Assistant Professor , Thiagarajar School of Management, Pambanswamy Nagar, Madurai - 625 005, Tamil Nadu

Volume 52
Issue 8
Pages 26–40
Year 2022
Received: July 25, 2021 Accepted: June 20, 2022 Published: Aug. 1, 2022
Abstract

This research aimed to analyze the antecedents of brand advocacy and investigate the mediating role of brand love and brand passion. This research used a structured questionnaire and an online survey to collect the responses. The proposed hypotheses were tested with covariance-based structural equation modeling. The mediation effect was investigated with the help of IBM-SPSS software. The antecedents of brand advocacy were identified to be brand trust, brand image, self-brand connect, and brand experience. The interesting finding of the research is that brand love and brand passion were found to have a mediating effect on the path model. The critical contribution of the research is that brand love was found to be the proximal mediator for antecedents, and brand passion was found to be the distal mediator in the path model. A brand manager’s primary task is to ascertain a brand’s features, propagate the brand story, and engage loyal customers of different platforms with love. This research will help brand managers to formulate targeted marketing strategies to promote brand advocacy.

Keywords Brand advocacy brand love brand passion self-brand connect mediation serial mediation
How to Cite

Susobhan Goswami, Nataraj Balasubramanian (2022). Demystifying the Antecedents of Brand Advocacy : Mediating the Role of Brand Love and Brand Passion. Indian Journal of Marketing, 52(8), 26–40. https://doi.org/10.17010/ijom/2022/v52/i8/171222

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