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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

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Experiential Marketing Strategies in Luxury Restaurants : A Pythagorean Fuzzy AHP Approach

Sweety Das1Neha Gupta2Vinod Kumar3Rajesh Kumar Yadav4

1 Research Scholar, Amity College of Commerce and Finance (ACCF), Amity University, Noida, K3 Block, 2nd Floor, Amity University Campus, Sector - 125, Noida - 201 301, Uttar Pradesh

2 Associate Professor , Amity School of Business, Amity University Uttar Pradesh, Noida, K3 Block, 1st Floor, Amity University Campus, Sector - 125, Noida - 201 301, Uttar Pradesh

3 Professor, New Delhi Institute of Management (NDIM), Delhi, 50 & 60 (B&C), 50B, Mehrauli-Badarpur Road, Behind Batra Hospital, Tughlakabad Institutional Area, New Delhi, Delhi - 110 062

4 Associate Professor, Amity School of Business, Amity University Uttar Pradesh, Noida, K3 Block, 1st Floor, Amity University Campus, Sector - 125, Noida - 201 301, Uttar Pradesh

Volume 55
Issue 11
Pages 9–32
Year 2025
Received: April 10, 2025 Accepted: Aug. 29, 2025 Published: Nov. 15, 2025
Abstract

Purpose: The current study had the objective of determining and ranking experiential marketing strategies embraced by luxury restaurants in India. With the age of customer experience being the differentiator in the present time, luxury food brands need to know which strategies are most important. Design/Methodology/Approach : Twelve experiential marketing strategies were extracted from a comprehensive literature review. The strategies were validated by expert opinion using the Pythagorean Fuzzy Delphi method. A panel of five experts in restaurants administered a structured questionnaire. The relative importance of the strategies was then computed using the Pythagorean Fuzzy Analytical Hierarchy Process.

Findings: The research found that virtual and augmented reality experiences, exclusive distribution, and free sample provision were rated as the most important tactics for luxury restaurants. These tactics were rated the highest on the perceived value scale by experts in the industry. Gift promotion, food quality experience, and electronic word of mouth were other successful tactics. Practical

Implications: The findings offer helpful insights into marketing strategists and managers operating in the luxury food sector. By prioritizing the top-ranked experiential strategies, companies could drive greater customer engagement, brand loyalty, and market differentiation. The research emphasized the importance of innovative, immersive, and emotionally engaging customer experiences. Originality/

Value: This research contributed to the limited empirical literature on experiential marketing in India's luxury restaurants and employed an integrated fuzzy multi-criteria decision-making framework to derive actionable intelligence from expert opinion.

Keywords experiential marketing luxury restaurants consumer experience fuzzy Delphi marketing strategy
How to Cite

Sweety Das, Neha Gupta, Vinod Kumar, Rajesh Kumar Yadav (2025). Experiential Marketing Strategies in Luxury Restaurants : A Pythagorean Fuzzy AHP Approach. Indian Journal of Marketing, 55(11), 9–32. https://doi.org/10.17010/ijom/2025/v55/i11/175819

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