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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Fast Food Purchase Behaviour in Botswana: An Exploratory Study

Rina Makgosa1Nchenesi Mabalane2

1 Senior Lecturer in Marketing, Department of Marketing, Faculty of Business, University of Botswana, Private Bag UB 00701, Gaborone

2 Assistant Commercial Officer, Consumer Affairs Department, Francistown

Volume 41
Issue 11
Pages 23–30
Year 2011
Published: Nov. 1, 2011
Abstract

The current study is a preliminary investigation of perceptions that consumers in Botswana hold about fast-food restaurants in terms of health, convenience, price and service. A structured questionnaire was successfully administered to a sample of 185 consumers. Findings indicate that consumers in Botswana hold negative perceptions about fast-food restaurants with respect to health, price and the service they offer and positive perceptions about their convenience. Females also held stronger negative perceptions about the nutritional value of fast foods than males. Additionally, young and middle-aged consumers perceived fast-food restaurants as providing more convenience than older consumers. These results suggest that the managers of fast-food restaurants in Botswana need to amend consumers' negative perceptions of health, service, and price, while consistently reinforcing positive perceptions of convenience.

Keywords Botswana Convenience Fast Food Purchase Behaviour Health Price Service
How to Cite

Rina Makgosa, Nchenesi Mabalane (2011). Fast Food Purchase Behaviour in Botswana: An Exploratory Study. Indian Journal of Marketing, 41(11), 23–30.

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