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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

Perceived Benefits of Online Shopping : Scale Modification and Validation

Vivek Singh Tomar1Ashok Sharma2Neeraj Pandey3

1 Assistant Professor & Research Scholar , Amity Business School, F3 Block, 3rd Floor, Amity University Uttar Pradesh, Sector - 125, Noida - 201 313, Uttar Pradesh

2 Professor, Amity Business School, F3 Block, 3rd Floor, Amity University Uttar Pradesh, Sector -125, Noida - 201 313, Uttar Pradesh

3 Associate Professor, National Institute of Industrial Engineering (NITIE), Vihar Lake Marg, Near The Residence Hotel, Powai, Mumbai - 400 087.

Volume 48
Issue 12
Pages 7–22
Year 2018
Received: July 9, 2018 Accepted: Nov. 19, 2018 Published: Dec. 1, 2018
Abstract

Use of the Internet has opened countless business opportunities, and online shopping is one of the most popular among all. Benefit perception towards online shopping is one of the major influencing factors towards consumer's online purchase decisions. Therefore, the current study aimed at exploration of the construct : perceived benefits of online shopping (PBOS). The study rigorously explored the past research studies though secondary literature review to develop the primary understanding of the construct, which was followed by modification of existing scales to propose a new scale to measure PBOS. Understanding of the construct PBOS through literature review was followed up through refinement, modification, and validation of a more relevant and contemporary scale to measure PBOS. The past and existing scales generally measured benefit and risk perception concurrently to capture the overall perception towards online shopping, while this study focused on measurement of PBOS independently to get a focused insight. A list of 39 items on PBOS from one of the past studies was further refined to get a modified scale with 21 items. These 21 items were further used in two distinctive studies with different samples of sizes 350 and 650 collected during separate time periods through independent studies. EFA followed by CFA in two independent studies resulted in the development of a comprehensive 21 item scale measuring seven dimensions of PBOS.

Keywords E-Tailing Online Retailing Online Shopping Perceived Benefits Scale Construction Scale Modification Scale Validation
How to Cite

Vivek Singh Tomar, Ashok Sharma, Neeraj Pandey (2018). Perceived Benefits of Online Shopping : Scale Modification and Validation. Indian Journal of Marketing, 48(12), 7–22. https://doi.org/10.17010/ijom/2018/v48/i12/139553

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