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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
amcon.co.in
New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Open Access Original Article

The Antecedents of Communication in Buyer-Seller Relationships

Bohyeon Kang1

1 Assistant Professor of Marketing, School of Business, Kyungpook National University, 1370 SanKyuk-Dong, Buk-Gu Daegu, 702-701

Volume 44
Issue 3
Pages 5–13
Year 2014
Received: Nov. 23, 2013 Accepted: Dec. 14, 2013 Published: March 1, 2014
Abstract

Communication in buyer-seller relationships has an important role in boosting relationship performance. As a conceptual paper, this study proposes the antecedents of communication in buyer-seller relationships based on relationship marketing and transaction cost paradigms. From a literature review on relationship marketing and transaction cost literature, this study proposes the eight possible antecedents of communication - conflict, opportunism, unfairness, goal incongruity, cooperation, trust, satisfaction, and relational norms. Consequently, this study extends knowledge on how to boost communication in buyer-seller relationships. This study provides bright avenues and theoretical backgrounds for future empirical studies related to communication in buyer-seller relationships. This study provides helpful insights to academics and practitioners who are interested in understanding and utilizing communication as a tool for boosting relationship performance as well.

Keywords Communication Antecedents Conflict Opportunism Unfairness Goal Incongruity Cooperation Trust Satisfaction Relational Norms
How to Cite

Bohyeon Kang (2014). The Antecedents of Communication in Buyer-Seller Relationships. Indian Journal of Marketing, 44(3), 5–13. https://doi.org/10.17010/ijom/2014/v44/i3/80424

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