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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
A publication of AMCPL
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New Delhi, India
Indexed in: Scopus Q3 UGC-CARE Group II ABDC: C Google Scholar J-Gate NAAS NISCAIR Crossref

Original Article

Subscription Original Article

The Mediating Role of Generative AI in Transformative Marketing for Sustainable Development

Dhiresh Kulshrestha1Simerjeet Singh Bawa2Geetika Madaan3Amrinder Singh4Kishore Kunal5

1 Professor of Economics, Chitkara Business School, Chitkara University, Punjab, Chandigarh-Patiala National Highway, Punjab - 140 401

2 Professor, Chitkara Business School, Chitkara University, Punjab, Chandigarh-Patiala National Highway, Punjab - 140 401

3 Assistant Professor, Marwadi University Research Center, Rajkot-Morbi Highway, Rajkot - 360 003, Gujarat

4 Professor, Jain Deemed to be University, Bangalore, 44/4, District Fund Road, Behind Big Bazaar, Kottapalya, Jayanagara 9th Block, Jayanagar, Bengaluru - 560 041, Karnataka

5 Professor, Loyola College, LIBA, Campus, No 1, Sterling Road, Nungambakkam, Chennai - 600 034, Tamil Nadu

Volume 56
Issue 2
Pages 27–43
Year 2026
Received: Aug. 10, 2025 Accepted: Jan. 15, 2026 Published: Feb. 15, 2026
Abstract

Purpose: This study aimed to offer an understanding of how sustainable development, technology, and marketing are connected by demonstrating how generative AI (GenAI) can create game-changing marketing practices to increase profits and support the environment. Additionally, this study sought to facilitate the understanding of the GenAI mediator between transformative marketing practices and sustainable development goals.

Methodology: The investigation under analysis was quantitative and descriptive. A cross-sectional survey design used to gather 548 sample information of various sample of marketing executives (N = 196), consumers (N = 224), shareholders (N = 56), and suppliers (N = 72). The reactions were gained on a structured questionnaire in terms of a 5-point Likert scale. In this approach, statistical analysis was used, using the AMOS version 23, which measures the systematic method of evaluating the hypothesized associations.

Findings: GenAI could be used in conjunction with sustainability marketing to improve its effectiveness, originality, and effectiveness. Firms would be forced to face difficulties and adjust to conditions in the industry to exploit this technology in the realization of SDGs. Practical

Implications: For people working in the industry, the research demonstrated that by exploiting GenAI, marketing results, consumer interactions, and social outcomes of the campaign can be significantly improved. To implement AI in their organization, companies could develop specific sustainability-oriented marketing campaigns, streamline content creation, and determine the current effect of their actions on SDGs.

Originality: The evidence gave scholars, research professionals, and corporate managers practical application of AI to propel innovative and sustainable marketing campaigns.

Keywords generative artificial intelligence marketing innovation personalization sustainable development goals sustainability transformative marketing
How to Cite

Dhiresh Kulshrestha, Simerjeet Singh Bawa, Geetika Madaan, Amrinder Singh, Kishore Kunal (2026). The Mediating Role of Generative AI in Transformative Marketing for Sustainable Development. Indian Journal of Marketing, 56(2), 27–43. https://doi.org/10.17010/ijom/2026/v56/i2/175697

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