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Indian Journal of Marketing

ISSN: 0973-8703 Frequency: Monthly Peer Review: Double-blind Published since: 1968 Language: English
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Original Article

Open Access Original Article

Nestle India Maggi : Rebuilding Trust

Girish Taneja1

1 Associate Professor, Department of Commerce & Business Management, DAV University, Sarmastpur, Jalandhar - 144 012, Punjab

Volume 47
Issue 5
Pages 37–47
Year 2017
Received: Aug. 8, 2016 Accepted: April 3, 2017 Published: May 1, 2017
Abstract

During the second half of 2015, Nestle India had to withdraw Maggi noodles from the Indian market as the Indian food regulator (FSSAI) banned it, considering it unsafe for consumption. The company refuted the claims of the food regulator and communicated it to the stakeholders through media. Nestle India approached Bombay High Court and got relief from the ban. During November 2015, Nestle India re-launched Maggi noodles in India. Now, the big question is that whether Nestle India timely responded to the crisis? Has Maggi been able to rebuild trust among consumers?

Keywords Crisis Communication Crisis Communication Organization Reputation Brand Stakeholder
How to Cite

Girish Taneja (2017). Nestle India Maggi : Rebuilding Trust. Indian Journal of Marketing, 47(5), 37–47. https://doi.org/10.17010/ijom/2017/v47/i5/114237

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