01
Original Article
Open Access
Conceptualization and Measurement of Consumer Based Brand Equity for Airlines
Balgopal Singh
· pp. 7–25
DOI: 10.17010/ijom/2018/v48/i9/131436
The study aimed at conceptualizing and measuring consumer based brand equity in the airline industry. This was achieved by focusing on the key dimensions of consumer based brand equity such as brand awareness, brand image, perceived service quality, and brand …
Keywords:
Airlines, Brand Equity, Brand Awareness, Brand Loyalty, Brand Image, Service Quality
02
Original Article
Open Access
Power of Scent Marketing to Influence Consumer Behavior
Rupa Rathee, Pallavi Rajain
· pp. 26–39
DOI: 10.17010/ijom/2018/v48/i9/131439
The smell of food cooking in the kitchen can invoke numerous thoughts of good experiences while enjoying that food. This same effect is used by scent marketers to emotionally connect with customers in case of other products besides food. Hence, …
Keywords:
Scent Marketing, Mood, Consumer Behavior, Retail
03
Original Article
Open Access
Analysis of Health Drinks : What is Satisfying Consumer's Thirst ?
Shikha Bhagat, Shilpa Sarvani Ravi
· pp. 40–54
DOI: 10.17010/ijom/2018/v48/i9/131441
The ever - raising dynamics in the Indian market place and the extensive competition has emphasized on the significance in identification of factors behind the consumers' consumption of health drinks to quench the thirst of the marketers with solutions. This …
Keywords:
Health Drinks, Purchase Intention, Factor Analysis, Regression
04
Original Article
Open Access
Measuring Service Quality and its Relationship with Customer Patronage at a Car Dealership in South Africa
Ajay K. Garg
· pp. 55–65
DOI: 10.17010/ijom/2018/v48/i9/131442
This study assessed the dimensions of service quality within a car dealership in Gauteng province in South Africa and further studied the relationship between the service quality dimensions on customer patronage. Valid responses using survey monkey were received from 74 …
Keywords:
Service Quality, Servicing, SERVQUAL, Reliability, Assurance, Customer Patronage