01
Original Article
Open Access
Relationship Marketing Effectiveness Model for an Indian NBFC
Prasanta Kumar Suar, Sasmita Mishra
· pp. 8–23
DOI: 10.17010/ijom/2020/v50/i12/156306
The aim of this empirical article was to develop and validate a model to measure relationship marketing effectiveness in an Indian NBFC context that deals with small road transport operators (SRTOs). Data were collected from 302 truckers by five trained …
Keywords:
Relationship Marketing (RM), NBFC, Loyalty Behaviour, Loyalty Intention, Quality of Life
02
Original Article
Open Access
Will Mobile Application Technology Help Retail Merchandising ? Breakthrough Innovation by FMCG Companies
Shilpa Sarvani Ravi, Shikha Bhagat
· pp. 24–39
DOI: 10.17010/ijom/2020/v50/i12/156307
For the retail business to run successfully and to improve sales, the critical component is to display its products and services in a visually appealing manner. Retail merchandising assists the retailers to attract shoppers and influence their purchase. Often, the …
Keywords:
Retail Merchandising, Mobile Technology Application, Merchandisers, FMCG Companies
03
Original Article
Open Access
Conjoint Analysis of Consumers' Preference towards Packaged Milk
Amit Kumar Arora, Vijay Prakash Gupta
· pp. 40–51
DOI: 10.17010/ijom/2020/v50/i12/156308
Consumption of milk is considered as an essential set of choices in our Indian food habits, due to which we attempted to find out the consumer preference of milk towards packaged milk and conducted a conjoint analysis of the factors …
Keywords:
Milk, Packaged Milk, Milk Products, Dairy Products, Buying Behavior, Consumer Preference