01
Original Article
Open Access
Impulsive Buying Among Youth : A Dominating Component of Compulsive Buying Behavior
Rohit Singh Tomar, Deepika Tomar, Vivek Singh Tomar
· pp. 8–23
DOI: 10.17010/ijom/2023/v53/i10/171988
Purpose: Impulsive buying is an outcome of external stimuli, whereas compulsive buying is a response to negative internal feelings, and jointly, they constitute compulsive buying behavior (CBB). The current study was conducted to find the dominant component of compulsive buying …
Keywords:
compulsive buying behavior, impulsive buying, unplanned buying, consumer psychology, conspicuous consumption, compensatory consumption
02
Original Article
Open Access
Linking Online Procrastination to Online Shopping Cart Abandonment : A Multi-Group Analysis from India and Ethiopia
Piyusa Das, Bhuwandeep
· pp. 24–44
DOI: 10.17010/ijom/2023/v53/i10/170197
Purpose: The effect of shopping procrastination, defined as a deliberate and chronic delay in action, on shopping cart abandonment behavior remains unexplored. The primary objective of this study was to examine the relationship between online procrastination (OP) and shopping cart …
Keywords:
online procrastination, online shopping cart abandonment, structural equation modeling, multi-group analysis
03
Original Article
Open Access
Major Antecedents of Electronic Customer Relationship Management (E-CRM) Studies in the Indian Banking Sector : A Systematic Review
Prashanth Shetty, Poornima Y.
· pp. 45–59
DOI: 10.17010/ijom/2023/v53/i10/170594
Purpose: Through a comprehensive literature review using PRISMA criteria, the current study identified the primary antecedents of electronic customer relationship management (e-CRM) employed by prior studies across the Indian banking sector. Methodology: The authors systematically reviewed peer-reviewed articles in the …
Keywords:
e-CRM, electronic customer relationship management, Indian banking sector, systematic review, antecedents
