01
Original Article
Open Access
Transition of E-Service Quality Dimensions from Diverse Business Settings to E-Learning : A Review from Learners’ Perspective
Navjit Singh, Kulvinder Kaur, Ramandeep S. Deol
· pp. 8–24
DOI: 10.17010/ijom/2022/v52/i7/170536
The purpose of this article was to review the existing literature on dimensions of electronic service quality (E-SQ) with a focus on the e-learning context. The study aimed to establish the dimensions of e-learning service quality applicable to e-learning in …
Keywords:
Electronic Service Quality, E-Learning, Online Education, Dimensions
02
Original Article
Open Access
The Nexus of Corporate Social Responsibility and Consumer Perception : Systematic Review of the Evidence
Swapna Shetty, Molly Sanjay Chaudhuri, Ankitha Shetty
· pp. 25–42
DOI: 10.17010/ijom/2022/v52/i7/170537
This paper aimed to facilitate researchers, academicians, and entrepreneurs to gain insights into the Asian consumer perspectives on corporate social responsibility (CSR) and its future research opportunities. The modus operandi for management review prescribed by Tranfield et al. (2003) was …
Keywords:
Corporate Social Responsibility, Consumer Behavior, Asia, Systematic Literature Review
03
Original Article
Open Access
Identification of the Customers’ Preferred Attributes while Selecting an OTA (Online Travel Agency) Platform
Animesh Kumar Sharma, Rahul Sharma
· pp. 43–55
DOI: 10.17010/ijom/2022/v52/i7/170538
This paper aimed to identify customers’ preferred attributes when selecting an online travel agency’s platform. The use of online travel agency platforms is increasing rapidly among travelers to search for information related to holiday packages, availability of flights, hotel bookings, …
Keywords:
Customers’ Preferred Attributes, Travel Website Attributes, Online Travel Agency, OTA Platforms
04
Original Article
Open Access
Convenience Food Lifestyle Segments – A Study of Delhi - NCR
Supriya Dhillon, Neetu Munjal
· pp. 56–63
DOI: 10.17010/ijom/2022/v52/i7/170539
Over the past few decades, several socio-cultural, demographic, economic, and lifestyle changes have occurred, which in turn have modified the food-related lifestyles of people. Convenience foods such as ready-to-eat and ready-to-cook products are the outcome of this shift from hunter-gatherers …
Keywords:
Ready-To-Cook, Convenience, Food-Related Lifestyle, Segmentation